Skills & Competencies for Shipping Operations Manager

Shipping Operations Manager job profile

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JOB SUMMARY for Shipping Operations Manager

Manages shipping operations' daily activities, including order processing, inventory tracking, documentation, and transportation oversight.

JOB RESPONSIBILITIES for Shipping Operations Manager

Utilizes enterprise resource planning (ERP) or other systems to record and track all shipping transactions, analyze performance metrics, and generate reports. Ensures shipping protocols and documentation meet required regulatory requirements for hazardous materials (DOT/HAZMAT) or special handling. Investigates and resolves shipping quality issues, damages, or lost freight claims. Develops and maintains relationships with carriers, freight forwarders, and vendors.

Shipping Operations Manager SALARY RANGE

BASE 50%
$101,735
TOTAL 50%
$109,032
Job Level
M02
Job Code
MM18000168
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Shipping Operations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Shipping Operations Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Shipping Operations Manager

1 Job Family Competencies – Safety Management
Proficiency Level -3
Skill definition-Applying safety principles, framework, processes, and measures to prevent accidents, injuries, and other adverse consequences.
Level 1 Behaviors
(General Familiarity)
Cites examples of guidelines and best practices for safety management.
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Level 2 Behaviors
(Light Experience)
Assists in developing safety management plans and strategies focused on eliminating risks and hazards.
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Level 3 Behaviors
(Moderate Experience)
Conducts task analysis to define safety management training needs for employees.
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Level 4 Behaviors
(Extensive Experience)
Adheres to safety management standards to maintain a compliant work environment.
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Level 5 Behaviors
(Mastery)
Champions the implementation of success-driven risk management initiatives that ensure employee safety.
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2 Job Family Competencies – Enterprise Resource Planning (ERP)
Proficiency Level -3
Skill definition-Managing and integrating business processes with a single system through an ERP system software to eliminate redundancies and boost productivity.
Level 1 Behaviors
(General Familiarity)
Cites the terminologies used in enterprise resource planning.
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Level 2 Behaviors
(Light Experience)
Follows standard operating procedures in entering and tracking business data into ERP systems.
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Level 3 Behaviors
(Moderate Experience)
Audits ERP to ensure security compliance and support system adjustments for business growth.
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Level 4 Behaviors
(Extensive Experience)
Creates and delivers project plans to enhance ERP systems.
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Level 5 Behaviors
(Mastery)
Adapts to ERP trends and best practices to efficiently direct business operations and data accuracy.
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3 Shipping Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shipping Operations Manager
Proficiency Level - 4
5 Competency for - Shipping Operations Manager
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Shipping Operations Manager

1 Core Competencies – Business Process Improvement
Proficiency Level -3
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Cites basic business process improvement techniques and processes.
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Level 2 Behaviors
(Light Experience)
Assists in preparing flow charts to visualize each step in the new workflow.
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Level 3 Behaviors
(Moderate Experience)
Consults in the identification and resolution of process issues.
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Level 4 Behaviors
(Extensive Experience)
Defines the best ways to align our new processes with the desired outcomes.
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Level 5 Behaviors
(Mastery)
Designs various tools to be used for the business process improvement efforts.
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2 Core Competencies – Budgeting
Proficiency Level -3
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Compiles a list of basic issues and risks for conducting our budget processes.
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Level 2 Behaviors
(Light Experience)
Applies established guidelines for conducting our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Communicates budget objectives and plans to help identify financial trends and create budget forecasts.
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Level 4 Behaviors
(Extensive Experience)
Anticipates organizational income and expenses to make forecasts and develop budget plans.
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Level 5 Behaviors
(Mastery)
Adapts relevant industry trends on techniques in financial budgeting in our organization.
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3 Shipping Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shipping Operations Manager
Proficiency Level - 4
5 Competency for - Shipping Operations Manager
Proficiency Level - 5

Summary of Shipping Operations Manager skills and competencies

There are 0 hard skills for Shipping Operations Manager.
12 general skills for Shipping Operations Manager, Safety Management, Enterprise Resource Planning (ERP), Performance Metrics, etc.
11 soft skills for Shipping Operations Manager, Business Process Improvement, Budgeting, Customer Relationship Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Shipping Operations Manager, he or she needs to be skilled in Business Process Improvement, be skilled in Budgeting, and be skilled in Customer Relationship Management.

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